Frequently Asked Questions

Can we have an on-site version?

Yes. DataMagic Datacenter is available at additional cost.

I've forgotten my password. What do I do?

Your password to access your DataMagic account is linked to your Organization's Microsoft account and uses the same username/password. If you require your password to be reset, please head to https://login.microsoftonline.com/ and click "Can't access your account?"

My Meraki node is changing. What should I do?

You don't need to do anything. As soon as your node has changed, DataMagic will automatically handle it.

My API key has expired. What should I do?

If your API key has expired:

1. Log into the Meraki Dashboard
2. Click on your username in the top right corner
3. Click on My Profile
4. Click on the API Access tab
5. Click on Generate new API key
6. Copy the new API key
7. In DataMagic, head to the organizations tab under the admin menu
8. Edit the organization in question
9. Enter the new API key

What information do we display about Mac Vendors?

A MAC (Media Access Control) address is a unique identifier given to every Internet-connected machine primarily by the original device manufacturer.

Normally unchanging, a MAC Address offers a more reliable way to identify senders and receivers of data on a network than dynamic IP addresses.

Though we provide an initial list of MAC vendors you should ensure that it is up to date. This can be achieved using data available in the public domain. See the Administration help page for more information.

If you require Mac Vendors specifically associated with your organization, please click Feedback and submit a Support Request.